Effective Date: 21 June 2026
Website: www.kitchencraftuk.com
Email: murmur@kitchencraftuk.com
Address: Wadebridge House, 16 Wadebridge Square, Poundbury, Dorchester, Dorset, DT1 3AQ, United Kingdom
Phone: +(44)1305 562320
1. Our Shipping Commitment
At KITCHEN CRAFT (U.K.) LIMITED, we believe that great cooking begins with smart tools—and getting those tools to your kitchen should be as effortless as using them. As our banner says, we offer “nifty, durable kitchen gadgets that cut prep time” and we want every step of your journey with us to feel “warm, easy, and full of little happy moments.” This Shipping Policy outlines how we deliver your curated kitchen tools to your doorstep, clearly, reliably, and without surprises.
2. Shipping Destinations
We currently ship to addresses within the United Kingdom (UK). We are exploring future expansion to select European countries; please check our website www.kitchencraftuk.com for updates.
3. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays) after payment confirmation. During high‑volume periods (e.g., holidays, promotional events like “Fresh Kitchen Gears Just Landed”), processing may take up to 5 business days. You will receive an email confirmation with tracking information once your order is dispatched.
4. Shipping Methods & Delivery Times
| Shipping Service | Estimated Delivery (after dispatch) | Cost (GBP) |
|---|---|---|
| Royal Mail Standard | 3–5 business days | £2.99 (free on orders over £30) |
| Royal Mail Tracked 24 | 1–2 business days | £4.99 (free on orders over £50) |
| DPD Next Day* | Next working day (if ordered before 1 PM) | £6.99 |
*Next‑day delivery is subject to courier cut‑off times and availability. Delivery estimates are provided by the carrier and are not guaranteed, though we work closely with our partners to ensure timely service.
5. Shipping Charges
- Orders under £30: £2.99 standard shipping.
- Orders £30–£49.99: Free standard shipping.
- Orders £50 and above: Free tracked 24‑hour shipping.
Expedited (next‑day) shipping is available at a flat rate of £6.99 for all orders, regardless of value.
6. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s tracking page. You can also log into your account on www.kitchencraftuk.com to view the latest status.
7. Delivery Issues & Failed Deliveries
- Missed Delivery: If you are not available, the carrier will leave a card with instructions for redelivery or collection.
- Incorrect Address: Please ensure your shipping address is accurate at checkout. We are not liable for delays or losses due to incorrect or incomplete addresses provided by the customer. Address changes after dispatch may not be possible.
- Lost/Damaged Packages: If tracking shows your package as delivered but you have not received it, contact us within 7 days. For visibly damaged parcels, please refuse delivery and notify us immediately at murmur@kitchencraftuk.com.
8. International Shipping (Future Planning)
We currently ship only within the UK. When international shipping becomes available, this policy will be updated with relevant details on destinations, costs, and customs information.
9. Shipping Restrictions
Certain items (e.g., sharp tools, glassware) may require special packaging or carrier restrictions. If any limitation applies, we will notify you during checkout or via email.
10. Contact & Support
For shipping‑related inquiries, tracking assistance, or delivery concerns:
KITCHEN CRAFT (U.K.) LIMITED
Email: murmur@kitchencraftuk.com
Phone: +(44)1305 562320
Address: Wadebridge House, 16 Wadebridge Square, Poundbury, Dorchester, Dorset, DT1 3AQ, United Kingdom
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM GMT. We aim to respond within 24‑48 hours.
11. Policy Updates
We may update this Shipping Policy periodically to reflect changes in carriers, rates, or service areas. The latest version will always be posted on this page, with the effective date clearly shown.
Thank you for choosing KITCHEN CRAFT. We are here to help you craft cozy meals with smart tools—and to make sure your kitchen essentials arrive smoothly, just as we promise in every “handpicked clever kitchen gadget” we curate.